FAQ

Yes, absolutely. As soon as you place your order through our website, you will receive a confirmation email at the address provided. This email confirms that we have successfully received your order and pre-authorized your payment method.

 

2: I placed my order but did not receive a confirmation email. Why?

If you haven’t received a confirmation email, please consider the following possibilities:
-The email may have landed in your junk or spam folder
-There may have been a misspelling in your email address during checkout
-Your email provider may have strict spam filters, which might have blocked the email
If you still can’t find the email, feel free to contact our support team for assistance.

 

3: What happens after I receive my order confirmation?

 We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.

In the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorization from your payment method.

 

4: Why do you need my phone number?

Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order we can contact you quickly and easily.

 

5: Is it safe to buy online through your website?

Absolutely. Car Flow Parts strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

 

6: How long does it typically take for your products to be dispatched?

Usually within 1-2 business days of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.

 

7: How long does it typically take for my purchase to arrive once it’s dispatched?

 Usually within 3-7 business days

8. Where is Car Flow Parts based?

Car Flow Parts is established in The Netherlands. We also operate multiple warehouses across Europe and Asia. This network helps us reduce shipping times and minimize shipping costs for our customers.

9. How do you know where to ship my order?

Once an order is placed, our system automatically detects your shipping location. Your order is then routed to the nearest fulfillment center, ensuring faster processing and delivery.

10. What about customs duties and import taxes?

Customs fees and import taxes are outside of our control and may vary by country. While we always strive to ship from the closest warehouse to minimize or avoid these charges, customers are responsible for any applicable duties or taxes.